Most hotel staff training is watched, nodded at, and forgotten. A PowerPoint can't teach a receptionist what to say to an angry guest — only practice can.
HOTEL Ready is hotel staff training your team actually does: spoken roleplay with an AI guest. They handle the complaint, the double booking, the cold meal — out loud, in their own language — and get scored on every conversation.
How does AI roleplay training work for hotel staff?
Your employee picks a scenario — say, a guest whose room isn't ready at 3 p.m. The AI guest starts the conversation, and reacts the way real guests do: sometimes reasonable, sometimes not.
The employee talks their way through it. Every session is scored across six stages of service recovery, with instant feedback on what worked and what to try next time.
There are 166 scenarios across 8 departments: front office, housekeeping, F&B service, kitchen, complaints handling, HR, management, and safety. New staff can practise their worst shift before their first shift.
What does hotel staff training cost?
HOTEL Ready costs €199 per month for one department — the whole team, unlimited members, no per-user fees. Two departments cost €398. At three or more, you get all eight departments for €597 per month.
For a 50-person hotel, that's about €12 per employee per month. Most hospitality training software charges $11–40 per user — before you've trained anyone.
Every plan includes the manager dashboard: who practised, who improved, and a printable report you can hand to the owner.
Who is HOTEL Ready for?
General managers get consistent service standards and proof that training happened — not just an attendance sheet.
HR and training managers get faster onboarding and a ready-made programme: assign a scenario, and the scoring and feedback run themselves.
Department heads and supervisors can start their own team for €199 without waiting for head-office approval — and see exactly who needs practice on what.
It works fully in Bulgarian and English, and it's built by Hotel Consult — hospitality consultants with 27+ years of hotel operations behind the product, not a generic software vendor.