Last updated: 22 July 2026
Introduction
HOTEL Ready is a platform for training hotel staff through AI-simulated conversations. This policy explains what data we collect, why we collect it, and what rights you have over it.
Data We Collect
First name, last name, department, and job title; a PIN code for login (stored only in hashed form, never in plain text); training results and progress; for managers and administrators — the email address used to sign in to the system, as well as the IP address and browser data recorded at login for security purposes.
Audio Recordings and Conversations
Voice recordings and text conversations from the simulations are stored only on your device (in the browser's local storage) and are never sent to our servers. You can delete them at any time from the device itself.
Third Parties
To generate the dialogue with the virtual guest and to evaluate performance, we use Anthropic (Claude AI) — it receives only the text of the scenario and the conversation, without your name or PIN. For voice synthesis we use ElevenLabs — it receives only the text that needs to be read aloud. For live support chat on our website we use tawk.to — if you start a chat, it processes the messages you send and basic technical data (such as your browser and approximate location) to provide support; you are not required to use it.
Website Analytics and Cookies
On hotel-ready.com we use Google Analytics 4, a service of Google LLC, to understand how visitors find and use the site — pages viewed, approximate location (IP addresses are anonymised), device and browser type, and the source that brought you here. We use this to improve the site and to measure our advertising.
Analytics cookies run only with your consent. On your first visit a banner lets you accept or reject them — rejecting is as easy as accepting, and the site works identically either way. If you reject, we set no analytics cookies and store no identifiers that could recognise you or link your visits together. Google still receives a basic cookieless signal that a page was viewed, including your anonymised IP address and browser type, which is used only to estimate overall traffic and advertising performance — it cannot be traced back to you. You can change your choice at any time via the "Cookie settings" link in the footer. Analytics data is retained for 14 months.
Google may process this data outside the EU under the EU–US Data Privacy Framework. For details see Google's privacy policy. Analytics applies to this website only — training data in the HOTEL Ready app itself is stored in the EU as described above and is never shared with Google.
If you accept analytics and advertising cookies, Google may also link your visits to your Google account where you are signed in and have allowed ad personalisation. This lets us understand how visitors use the site across their devices, and lets us show HOTEL Ready ads to people who have visited before. You can review and delete this activity at any time in your Google account, and you can withdraw consent through the "Cookie settings" link in the footer.
Data Storage
Staff profiles are stored locally on the device on which they were created. Data on organisations, staff, and training results is stored in a secure database (Supabase), accessible only to authorised managers and administrators of the respective organisation.
Security
PIN codes are stored hashed (bcrypt) — neither we nor administrators can see the actual PIN code once it has been created. A forgotten PIN can be reset, but it cannot be recovered in its original form.
Your Rights
You have the right to request access to the data relating to you, its correction, or its complete deletion (the "right to be forgotten"). To exercise these rights, please contact the manager or administrator of your organisation.
Contact
For questions about this privacy policy, please contact the manager of your organisation or Hotel Consult.