Last updated: 13 September 2026
1. Who These Terms Are Between
These Terms of Service are a contract between Hotel Consult Ltd, Vitoshka Zornitsa Street, 1415 Sofia, Bulgaria ("we", "HOTEL Ready") and the business that opens an account — a hotel, restaurant, school or other organisation ("you", "Customer"). HOTEL Ready is a business service: by starting a pilot or subscribing you confirm you are acting for an organisation, not as a consumer.
You accept these terms by creating an account, starting the free pilot, or using the service. If you accept on behalf of an organisation, you confirm you have the authority to do so.
2. The Service
HOTEL Ready lets your staff practise real guest conversations with an AI-simulated guest and receive instant, structured feedback, organised by department and scenario, with a manager dashboard showing progress. Text-based practice is unlimited on every plan; spoken (voice) practice is included up to the fair-use allowance of your plan, and additional voice packs can be added by agreement.
3. Accounts and Access
A subscription covers one department of one property — everyone in that department may use it, at no per-person charge. It does not cover other departments or other properties; each subscribes separately (package pricing covers multiple departments).
Managers and administrators sign in with an email address and password; staff use profiles with a PIN. You are responsible for keeping credentials confidential, for the accuracy of the account data you enter, and for making sure only your own staff use your access.
4. Free Pilot
New customers can try HOTEL Ready free for 7 days, no card required. During the pilot the service is provided as-is for evaluation. Either of us can end the pilot at any time; if you don't subscribe, the trial account and its data are deleted as described in our Privacy Policy. A pilot never converts into a paid subscription automatically.
5. Fees and Payment
Subscription fees are per department per month, as published on hotel-ready.com or agreed in your order. Prices are in euros and final — Hotel Consult does not charge VAT. Each plan covers one hotel. Fees are invoiced in advance for each billing period and are payable within 14 days of the invoice by bank transfer or the payment method we offer.
We may change prices with at least 30 days' written notice; changes take effect from your next billing period, and you may cancel before then if you don't agree. If an invoice remains unpaid after a reminder, we may suspend access until payment is made.
6. Term and Cancellation
Subscriptions are billed monthly or annually — annual billing includes 2 months free — and renew automatically. You can upgrade at any time. You can cancel at any time, online from the Manager Dashboard or by email to hello@hotel-ready.com, and you keep access until the end of the period already paid. We don't refund fees for a period already started, unless the cancellation is due to our material breach.
7. Your Data and Data Protection
Your data stays yours. Account and training data you and your staff enter belongs to you; we use it only to provide the service. For the personal data of your staff processed in the app, you are the data controller and we are your data processor — this processing is governed by our Data Processing Agreement, which forms part of these terms. How we handle personal data generally is described in the Privacy Policy.
As the employer, you are responsible for informing your staff about the use of HOTEL Ready and for having a lawful basis for their training data — we give you the documentation to make that easy.
8. Acceptable Use
Use the service only for lawful staff training. Don't attempt to gain unauthorised access, disrupt the service, resell or sublicense it, reverse-engineer it, use it to build a competing product, or use the AI to generate content unrelated to hospitality training. Don't enter data you have no right to use — and don't enter guests' personal data into practice conversations; the scenarios never require it.
9. Intellectual Property
The platform, scenarios, software, branding and content are and remain the property of Hotel Consult Ltd. You receive a non-exclusive, non-transferable right to use them for the subscribed departments while your subscription lasts. If you send us feedback or suggestions, we may use them to improve the service without obligation to you.
10. AI Outputs
The conversations and feedback are generated by artificial intelligence. They are a training aid — realistic and useful, but not guaranteed to be accurate, complete or appropriate in every case, and they are not professional, legal or HR advice. Scores measure practice performance in the app; any decision about an employee — hiring, evaluation, discipline — is yours alone, made by people, and must never be based solely on app scores.
11. Availability and Changes to the Service
We work to keep HOTEL Ready available around the clock, but we don't promise uninterrupted operation: maintenance, updates and factors outside our control (including third-party AI providers) can cause interruptions. We announce planned maintenance in advance where reasonably possible. We continually improve the service and may change or add features; if we ever discontinue a feature material to your use, we'll tell you at least 30 days in advance.
12. Liability
Neither party is liable for indirect or consequential damages, lost profits or lost data (except where data loss results from our failure to meet our obligations under the Data Processing Agreement). Our total liability under these terms is capped at the fees you paid in the 12 months before the event giving rise to the claim.
Nothing in these terms limits liability for intent or gross negligence, for death or personal injury, or any other liability that cannot be limited under applicable law.
13. Suspension and Termination for Cause
We may suspend or terminate access with immediate effect if you materially breach these terms (including non-payment after a reminder, or misuse under section 8) and, where the breach can be remedied, fail to remedy it within 14 days of our notice. You may terminate with immediate effect if we materially breach these terms and fail to remedy within the same period. On termination, sections on data (7), IP (9), liability (12) and disputes (15) survive, and your data is deleted or returned as the Data Processing Agreement provides.
14. Changes to These Terms
We may update these terms and will give you at least 30 days' notice of material changes by email or in the app. If you don't agree, you may cancel before the changes take effect; continuing to use the service after that date means you accept them.
15. Governing Law and Everything Else
These terms are governed by Bulgarian law. Disputes we can't resolve amicably go to the competent court in Sofia, Bulgaria. If any provision is found invalid, the rest remains in force. These terms, your order, the Data Processing Agreement and the Privacy Policy are the entire agreement between us. These terms exist in English and Bulgarian; in case of differences, the English version prevails.
Contact
Hotel Consult Ltd · UIC 204073745 · Vitoshka Zornitsa Street, 1415 Sofia, Bulgaria · hello@hotel-ready.com · +359 899 823 448